University Case Study

Challenge

A leading U.S. university was struggling to manage a rising volume of internal investigations, compliance matters, and litigation requests. Their in-house eDiscovery coordinator was juggling multiple cases across different departments, all while relying on outdated tools and manual processes.

Solution

LDM Global delivered a university-focused eDiscovery subscription model, designed to simplify workflows, reduce cost, and provide reliable, on-demand support.

A Unified, Streamlined Workflow

• Access to Relativity workspaces created on demand
• User-based licensing with no per-GB processing fees
• Defined monthly support hours under a custom MSA
• Full case management from intake to production
• 24/7 tech support and global project management
• Reliable and expert paralegal and litigation support expertise
• Smooth Migration From Legacy Vendors

Smarter, AI-Enabled Review

Using AI and Expert Resources, LDM helped the university accelerate document review with:

• Smart prioritization
• Issue-based batching
• Early case assessment workflows
• Search-based culling and analytics

Consistent Project Execution

Every matter followed a predictable workflow:

• Workspace setup and workflow definition (ECA or direct-to-review)
• Processing and reporting
• Search term and analytics-driven data reduction
• Promotion of relevant material into review
• Reviewer workflows via Review Center
• Final QA and production exports

Benefits and Outcome

Up to 40% Annual Savings

• The harmonization of technology (AI) and expert resources in addition to the acceleration of case analysis. Quality and commercial outcomes.

Support for 7+ Internal Investigations, Easily Scalable to 100+

• Workspaces were created within hours, allowing the legal team to act quickly.

Scalable Support Across Multiple Matters

• Technical teams and project managers worked seamlessly across time zones.

Zero Downtime & Full Compliance

• All workflows aligned with FERPA and institutional data governance standards.