Careers

Founded in 1996, LDM Global is an information management, data solutions and litigation support firm. The company specialises in providing eDiscovery, Digital Forensics, Document Review and Cybersecurity services to law firms and corporations. Clients are supported 24 hours a day, 7 days a week from five secure global data centres, in Australia, the UK, US, Caribbean and China, with operations hubs in the US, UK and India; and certified consultants in additional key international locations.

Current open positions

POSITION: Business Development Manager – EMEA

LOCATIONS: EMEA

MAIN FOCUS:

Deliver sales revenue budget and other agreed targets. Expand our client base while managing existing clients. Expand range of services delivered to existing clients and build a network of client relationships.

RESPONSIBILITIES:

• Planning
  • Proactively organize 3 to 6 months into the future
  • Conduct reviews and evaluations for all clients
  • Plan effective territory management to reduce travel time and minimise company expenses
• Communication
  • Liaise with other staff/management to contribute to the overall growth and strategic development of the company
  • Provide recommendations to your management team to increase efficiency, cost-savings, and customer satisfaction/customer acquisition
  • Proactively participate in all sales and marketing exercises and meet expectations for weekly metrics/KPI reporting
• Sales Duties
  • Meet all sales targets set (revenue and customer)
  • Prospecting law firms, accountancy firms, advisory. Firms, corporations, regulators, financial institutions and insolvency practitioners
  • Continually hunt and grow customer base
  • Support AR process and minimize debtor days for EMEA based clients
  • Have a thorough understanding and working knowledge of all LDM Global’s services, products, pricing, and terms/contracts
  • 100% adoption and accurate storage of CRM and document repository systems
  • Provide professional standard client demonstrations, proposals and quotes
  • Maintain a proactive, entrepreneurial approach to your sales territory and use initiative and creative problem solving techniques
  • Spend plenty of “face time” with customers & prospects
  • Regularly update competitor information on CRM
• Clients and Customer Service
  • Continually develop client relations and improve on customer satisfaction.
  • Grow customer referrals
  • Assist with client retention by ensuring LDM Global’s excellent product/service deliverables are maintained
  • Track progress of jobs, answer client queries in a timely and effective manner

Please send CV’s to recruitment@ldmglobal.com

POSITION: Chief Operating Officer (Reporting to the CEO)

LOCATION: USA, EMEA (WFH)

MAIN FOCUS:

Ensure delivery of industry-best solutions that delight clients by designing, operating, and improving our platform of people, technology, and processes. You will improve quality, productivity, and profitability through continuous process excellence and cost optimization, leveraging your past learning and incorporating industry best practices. You will enhance employee performance and satisfaction, nurturing and reinforcing our healthy culture aligned to TRAQ.

RESPONSIBILITIES:

• Professional Services
  • Manage PM and Operations teams to deliver world-class client experience and responsiveness
  • Design and implement consistent high-quality service delivery, which supports our commitment to clients
  • Increase consulting services to clients and time billed 
• Commercial
  • Assess client needs for new products/services
  • Deliver operating performance, profitability, and productivity thereby meeting budgeted EBITDA goals
  • Lead the ongoing development and rapid execution of services tailored for our clients
  • Support the sales team to build their pipeline and close key accounts with a focus on contracted recurring revenue
• Leadership
  • Participate in developing strategy and direction for the business, working closely with the rest of the management team, clients, and industry leaders
  • Innovate, propose and build compelling capabilities across all service lines to meet clients’ current and future business needs and create additional revenue streams
  • Personally, lead the culture of world-class service excellence throughout our associate base including active training, leadership development, and mentoring programs
  • Being a critical member of the Leadership Team, lead, participate and collaborate to drive operational and commercial efficiency
• Technology
  • Manage relationships with current software provider
  • Continuously assess prospective software providers
  • Global Data Center management
  • Manage our internal IT team service delivery across LDM Global and EXO Edge
  • Lead client-facing IT managed services to build a new revenue stream

REQUIREMENTS:

• Preferred 15 years of experience in management and business leadership with 10 years of P&L responsibility
• Proven experience (10+ years) managing multi-process/location, complex operations in the legal services industry
• Proven success in leading global teams and automating to drive service delivery improvement 
• Sensitivity to cultural differences across different geographies
• Motivational management style influencing a positive work culture aligned to our core values

BENEFITS:

• Competitive salary
• Generous bonus and commission structure
• Strong focus on work life balance

Please send CV’s to recruitment@ldmglobal.com

POSITION: Solutions Consultant, (Multiple Positions)

LOCATIONS: USA, EMEA and Caribbean- Latin America

MAIN FOCUS:

• Consulting to improve client outcomes while adding value through superior service, planning and proactive attention to detail and excellent execution.
• Ensuring client requirements are met and delivered in accordance with LDM Global’s quality and service standards.

RESPONSIBILITIES:

• To manage all phases of the EDRM during the lifecycle of a project, specifically ensuring that all protocols, processes and procedures are adhered to in full.
• Advise clients in relation to establishing good practice methodologies and workflows throughout the course of engagement – includes scoping, proposing appropriate solutions, ensuring requisite resources are in place and timelines are adhered to.

REQUIREMENTS:

• Minimum 5 years’ experience either with a service provider or law firm
• Experience using eDiscovery tools such as Ringtail, Relativity, NUIX and similar technologies
• Strong technical background
• Excellent communication skills
• Team player
• Ability to operate in a high pressure, constantly changing environment

BENEFITS:

• Competitive base salary
• Generous bonus and commission structure
• Globally recognised industry training and certifications
• Strong focus on work and life balance

Please send CV’s to recruitment@ldmglobal.com

POSITION: Solutions Consultant Coordinator

LOCATIONS: USA and Caribbean – Latin America

MAIN FOCUS:

• Provides primary support for Solutions Consultants to improve client outcomes through proactive attention to planning, expectation setting & execution
• Client focused project management, client relationship management & internal resource management

RESPONSIBILITIES:

• Assist the Solutions Consultant in ensuring clients receive a professional, high quality service at all times

• Be the secondary point of contact for clients on project related activities including scoping projects with client; high attention to detail ensuring accuracy in defined project requirements

• Manage all phases of the EDRM during the lifecycle of a project, specifically ensuring that all protocols, processes and procedures are adhered to in full
• Advise clients in relation to establishing good practice methodologies and workflows throughout the course of engagement – includes scoping, proposing appropriate solutions, ensuring requisite resources are in place and timelines are adhered to

REQUIREMENTS:

• Experience either with an eDiscovery service provider or law firm
• Experience using eDiscovery tools such as Ringtail, Relativity, NUIX and similar technologies
• Strong technical background
• Excellent communication skills
• Team player
• Ability to operate in a high pressure, constantly changing environment

BENEFITS:

• Competitive base salary
• Generous bonus and commission structure
• Globally recognised industry training and certifications
• Strong focus on work and life balance

Please send CV’s to recruitment@ldmglobal.com

Responsible for delivery of Australia sales revenue budget and other agreed targets, as well as expansion of our Australian client base and management of existing clients.

MAIN FOCUS:

• Meet company/individual revenue targets & objectives
• Grow AUS sales revenue and customer base
• Expand range of services delivered to existing AUS clients
• Build a network of client relationships

SALES DUTIES:

• Meet all sales targets (revenue and customer)
• Continually hunt and grow customer base
• Have a thorough understanding and working knowledge of all services, products, pricing, and terms/contracts
• Provide professional standard client demonstrations, proposals and quotes
• Conduct reviews and evaluations for all clients
• Assist with formulating the strategic & long-term business plan for AUS
• Liaise with other staff/management to contribute to the overall growth and strategic development of the company

REQUIREMENTS:

• Minimum 5 years’ experience in B2B sales preferably with a service provider or software company
• Team player
• Strong written and verbal communication skills

BENEFITS:

• Competitive base salary
• Generous bonus and commission structure
• Globally recognised industry training and certifications
• 25 days annual leave per annum
• Strong focus on work and life balance

Please send CV’s to recruitment@ldmglobal.com